Programmable Function Server for Computer Telephony

Programmable Function Server: The Vocalist21 Function Server

The Vocalist21 Function Server is a set of high-level functions that contain voice and telephony related actions and properties. The Voice Konnects Engine continuously requests instructions from the Function Server. The server responds with commands for the Voice Engine to execute instructions such as playing a voice prompt, detecting touch tone input from the caller, or sending a fax. Programmers can easily add new features either by writing new Visual Basics functions or by modifying existing functions.

Current Functions in the Vocalist21 Server

Function	Definition
DTMFMenu	plays a voice menu, receives touchtone input, and jumps to another mailbox based on the input
DoTransfer	transfers call, and takes message and/or phone number if there is no answer
DoRemote	allows remote access to play messages and configure transfer options
GetInput	receives caller's touchtone input to verify or to retrieve information from a database
PlayPrompt	simply plays a voice prompt
SelectFax	selects fax document for fax-on-demand
SendFax	send fax documents via 1-call or 2-call fax-on-demand methods
DoVerify	verifies callers' touchtone input (ie. password)
SetCounter	sets or resets a counter?
DoScript	interpretes a scripted commands
Initialize	initializes the Function Server for database access or other features